Official Refund Policy - Procedure
We offer a 30 Money Back Guarantee on most, but not all of the products.
Please call customer service (617) 859-8998, in advance to obtain an RMA number
(Return Merchandise Authorization) within 30 days of purchase date if you
product is merchandise. Individual,
product specific refund policies are listed below.
Return merchandise with RMA number to:
Commerce, Inc. REFUND
(Print RMA Number Here)
15 North Beacon Street
Boston, Massachusetts 02134
Note: Refunds sent with no RMA number, or
mailed to the printer, or fulfillment warehouse location, regardless of the
return address on the package, will be returned to sender. Boston
Commerce, Inc., is only responsible for packages sent to the above address. USPS
signature confirmation, or express mail overnight service are offered to the
above address, but are not required.
No returned physical product
will be accepted without the RMA number. Product must be received within 30 day
period without exception.
CheckWriter Cloud and Cloud Check Stock:
CheckWriter Cloud comes with a 30 day money back guarantee. If you purchase
CheckWriter Cloud Single User Version, Multi-User Version or Upgrade and you are
not delighted, you can fill out the cancellation form at
and request a full refund for your set up fee and first month's fee. Express
account setup orders are non-refundable, as are temporary accounts*. After your second monthly fee is
processed, regardless of the result, your set up fee and monthly fees become
non-refundable. There is no required term, and no term contract with CheckWriter
Cloud but cancellation is required to stop monthly billing and delete account.
Pro-rated monthly fee refunds are not offered for partial month. Cancellations
must be received before the next billing date for recurring transactions. Annual plans that bill monthly, special price plans, as well as concession accounts will assess a two month cancellation penalty per account or must pay the concession amount if cancellation is received before 12 billing cycles. Monthly fees,
declined card charges, late fees and returned item fees will apply to all active
accounts until cancelled, and are these fees are non-refundable. Orders for Cloud Check Stock are
shipped as non-refundable but have a "Satisfaction Guarantee." If you are
not completely satisfied with your Cloud Stock Purchase due to damage or defect
we will ship a replacement at no charge. Please see cancellation policy at the CheckWriter website for how to cancel your account
on the support page.
* Temporary accounts, or accounts used by customers as a stop gap solution, are
defined as CheckWriter Cloud accounts that are opened and used solely for the
ability to process payments immediately, while waiting for replacement media,
technical resolutions, or for other short-term applications, with the intent to
cancel upon resolution. These accounts are not eligible for the money back
Check Paper Orders / Power Purchase Card,
except when purchased as 50 sheets with a new CheckWriter order, are not refundable at all. Once paper orders are
shipped, no refunds can be issued on returned stock. Once an order number is
generated for a Power Purchase Card, the sale is final. If your order arrives
damaged, or if you are not satisfied with the quality of the order, simply call 617-859-8998 to file a claim and, your damaged stock
or color issue
will be cheerfully and promptly replaced to your liking at no charge. Power
Purchase Card won't work on Cloud Products.
register.yourfavorite.com domain names:
Names registered through yourfavorite.com, finitesite.com,
register.yourfavorite.com and other affiliate sites are NOT refundable under any
circumstances. Names cannot be refunded even due to misspelling if the
customer typed in the name. If the name was misspelled during a telephone
registration, a recording or transcript of the conversation will be
requisitioned to determined the actual name ordered by the customer.
Replacement names, if available, will be issued at no charge due to human error
on the part of yourfavorite.com if the verification
process was not followed. All names automatically renew for the term
of the original contract unless cancelled according to the cancellation policy.
Renewals are non-refundable.
Cancellations, including shopping carts / forms and domain name registrations.
Hosting accounts and domain names will automatically renew for the
term of the original contract unless cancelled in advance. New
accounts can cancel and receive a full refund, excluding setup fees, if
cancellation is received within 30 days. If your entire order
consists of a set-up fee, such as domain name transfer or redirect, the entire
setup fee is non-refundable. If you order hosting and your setup fee is waived,
your first month's hosting fee is non-refundable and is considered a setup fee
in the case that a new monthly hosting plan is cancelled.
Renewals will occur monthly, quarterly or
annually, depending on the original designation on the account.
Cancellation must be received for renewals 10 days PRIOR to the renewal
date. Once the renewal date has past, cancellation is not possible until
the next renewal date. There is no grace period on hosting renewals. There
are no prorated refunds for mid-term cancellations.
Invoices for auto-renewals are sent via email,
or U.S. mail in some cases, but are not required under the terms of service, and
are sent as a courtesy only. Failure to make payment or process a valid
renewal is the sole responsibility of the accountholder. Non-receipt of invoice
cannot be used as a reason to waive late fees, setup fees or reinstate an
Fees and Credit Card Merchant Account Fees:
Your application fee, and any up front costs are 100% refundable in the
rare case you are declined. If you initiate an application that requires a fee,
or payment, and decide you no longer wish to continue with the process, refunds
of application fees and any other associated fees collected, will not be
available under any circumstance. If you apply, please be certain you
wish to proceed and open a merchant account. You are only
required to provide payment if your status is "approved," or
"pending approval;" all "declined" applications will receive
a 100% refund upon request, no questions asked; this does not apply to
applications or accounts that are "withdrawn." If application process
and/or all documentation requested is not received within 90 days of the
initiation of the application, or if you withdraw your application at any stage
of the process all fees collected will be retained without exception.
WebDebit, and Text-a-Check
Virtual terminal setup fees are non-refundable once an account has
been successfully created. Orders with Express Account Setup selected are also
non-refundable. An account is created when a username and password
are issued and a new account has been funded with at least $1. If
Billing Authorization and Responsible Party form is not returned completed
within 7 days, a $10 fee will be retained and the transaction will be refunded
or voided except in the case of Express Account Setup where all fees are
Account balances are not refundable and non-transferable once loaded into the virtual
New accounts will be subject to a monthly minimum volume
requirement of $10 or higher depending on the price plan selected, all accounts
have a minimum
monthly fee of $19.99. Accounts will be considered open
and in good standing when the account has a positive balance of $1 or more, and
has received activity (at least one successful, billable verification) within
the six (6) months (180 days). If an account is inactive
for more than 180 days, the username and password, along with any stored balance
are forfeited without exception. Accounts with a balance of less than $1
are subject to deletion if the account is not replenished, with at least the
minimum replenishment value, within 30 days. Account restoration will be billed at the
current virtual terminal set up price and a new minimum deposit will be
required. If balance is negative, all negative amounts must be brought to $0
before replenishment or restoration is possible. Negative balances are
considered past due and may be subject to collections. Boston Commerce, Inc. may
bill your card on file $50 to keep your account active by adding this total
automatically to your account balance, even if you do not have auto-replenish
RoutingTool or BIN-IIN Private Use Database: Once shipped, this product is not
refundable under any circumstances. This includes the Private Use Database
and updates to the Private Use Database.
Rates and Fees:
charges are typically $120 per hour for standard billing and technical support; and $240 per hour for manager billing; and $240 per hour for developer billing; and $240 per hour for after-hours, weekend, and holiday hours billing. Holiday manager billing is $290 per hour. Travel time is billed at actual travel cost,
plus $240 per hour while out of the office, including overnight. Per minute technical support phone billing is billed
at $120 per hour, or $2 per minute with a 1/2 hour minimum. Rates may
vary. In some cases surcharges may be additional.
Paid Support / Programming /
All services offered under hourly
billing, including telephone technical support, programming, design, and
consulting services are non-refundable, regardless of results. Hourly
rates charged cannot be reversed or
refunded under any circumstances.
This service is provided remotely. For
the flat rate service issues are not to exceed 1 hour. The cost of the FIX IT SUPPORT
pay-per-issue service for non-covered items under the individual product's terms
of service, is non
refundable. The service is intended for one issue or
incident and is advertised 'guaranteed fixed or it's free'. If your issue cannot
be fixed, you won't be charged. If your issue does not involve a fix, but
is for training, or the location of various files, or other non-covered item, you will be billed for this
service and charged regardless of the results. FIX IT SUPPORT does not cover permissions issues or making changes to the computer's operating system
or any other program or application that is not owner or operated by Boston
Commerce, Inc. and its affiliates. Support issues that require such operations may be considered fixed once diagnosed, even if no
resolution is provided..
Returned Payment Policy:
Please note, all checks returned unpaid will be assessed a returned item fee, not to exceed
$39 per instance. Re-deposited checks may also assess this fee. All credit
card transactions that are returned unpaid will result in a chargeback or
reversal fee of $55 per instance to cover bank fees per dispute or payment
reversal case number.
Credit Card Refunds,
Authorizations, and Holds:
Customers who pay by MasterCard, Visa,
American Express or Discover Credit or Debit card must agree to the terms of
their own cardholder agreement. The Boston Commerce, Inc. merchant system will
first authorize the transaction for the exact dollar amount, then if approved
manually, the transaction will be closed and settled. Before settlement, this
hold or pending transaction may appear as 'pending' for all approved and
declined transactions until posting. Voided transactions and other
non-settled transactions, including some declined transactions, or refunded
transactions that create a hold on the customers account via the customer's
financial institution will be purged from the customer's 'pending' transactions
within 30 days of the original date of the authorization. Boston Commerce,
will release any holds on an account the same business day, however,
Boston Commerce, Inc. is not responsible for holds from any individual financial
institution. Customer agrees to these terms unconditionally.
Service National Results:
Customers who pay by MasterCard, Visa,
American Express or Discover Credit or Debit card must clear the National
Address Verification Service or "AVS".
If your card is declined for AVS this means that even though funds may have been
available on your credit card or debit card, your bank returned an AVS result
than cannot be accepted, so the transaction was declined.
For your bank to approve an AVS transaction, you must match the
STREET ADDRESS or PO BOX numbers exactly, as well as the 5-digit zip
code. If these do not match, your transaction will be declined.
Last update: April 30, 2020
Boston Commerce, Inc.
15 North Beacon Street
Boston, MA 02134